About the Socks
What size do I need?
For kids wearing shoe sizes 2 - 7.5 (US Youth), we recommend size 1-3 YRS.
For kids wearing shoe size 7-12 (US Youth), we recommend size 4-8 YRS.
For tweens wearing shoe sizes 11 - 5 (US Youth to Adult), we recommend size 9-12 YRS.
For teenagers and adults wearing shoe sizes 7-12 (Womens) and 4-10 (Mens), we recommend size 13+ YRS.
If you’re buying for a child and are unsure what shoe size they wear - we recommend ordering a larger size of Pals (they can always grow into them!). Check out our sizing chart to help you decide.
Where were the socks made?
Pals Socks are made in Colombia, China, and Dominican Republic in sweatshop-free facilities, using nontoxic dyes. We work with different factories, and they all treat their workers fairly, give their workers fair wages, and are environmentally responsible (this includes textile recycling). Our partner factories have proudly passed the BSCI and Oeko Tex standards with high grades. Learn more about our sustainability efforts.
What are the socks made from?
The materials used in Pals vary with each sock design but are about 76-89% Combed Cotton rest make Polyester, Nylon or Spandex. We use this blend to provide a quality cushy thickness and super stretchy, comfy socks.
Our kids-sized socks (1-8 Yrs) also have special no-skid grips on the bottom, made from silicon.
Who designs your products?
The founder of Pals, Hannah, designs all of the Pals Original styles. We also collaborate with amazing designers for our limited edition Artist Series, including Michelle Romo of Crowded Teeth, Anni Betts, and more to come!
Cleaning & Care Instructions
Enjoy a nice long friendship with your Pals by machine washing them in cold water and tumble drying on low heat.
We are proud to offer a no-hole guarantee. Our socks are made of the highest quality and should last at least a decade!
Where can I buy Pals?
Where do I direct questions, comments or issues?
Send us a message by using the Contact Us form below these FAQs. One of our team members will get back to you right away.
How do I sign up for your emails?
We’re so glad you want more Pals in your life! Subscribe to our newsletter and, as our way of saying “Welcome to the Fam!”, we’ll send you a free mystery pair of Pals!
How do I unsubscribe from emails?
Sorry to hear we’re not your jam! Scroll to the bottom of any email we have sent to you and click ‘manage subscription’ or ‘unsubscribe’ if you don’t want us in your inbox anymore.
Can my kid or I become a Pals brand representative?
We put out open calls 3x a year on our instagram channel to apply. Stay tuned for the next open call and make sure you are following us @palssocks for any updates.
Gift Cards & Promo Code
How do I apply a coupon code?
Apply the discount code during the checkout process in the box labelled promo code.
How do I use a gift card?
During the checkout process, apply the unique discount code that you received via email in the promo code box.
How do I give a gift card?
We offer digital gift cards only, the recipient receives an email alert with their unique coupon code. Click here for an example of what the email looks like. You like? Go here to view our gift cards order page.
Orders & Returns
How do I check my order status?
Click the ‘track my order’ link in the confirmation email you received when you placed the order. You will also receive a separate confirmation email once your order has been shipped from the Pals Wearhouse that has a tracking number in it. If you don’t have access to either of these emails, send us a message through the form below - our team will be happy to provide you with an update.
I need to change my order.
Contact us using the form below to explain the problem. If the socks are already shipped out, we can’t make any changes. So, let us know as soon as possible! You may just have to exchange it after you receive it.
I want to cancel my order.
No problem - let us know ASAP by contacting us through the form below. If the socks have already shipped out we won’t be able to cancel your order, but you can still return them within 30 days for a refund!
Can I return my order? Will I get a refund?
Absolutely! Returns are allowed within 30 days of delivery. Items MUST be in unworn condition with all labels still attached OR defective to qualify for a refund.
Returns should be shipped to:
Return – (Your Order # Here)
Hooray Hoopla LLC / Pals Socks
2715 E Schiller St.
Philadelphia, PA 19134
You are responsible for the return shipping fees. Once we receive your package, your refund will be processed within 7 business days. To reduce waste, use the same packaging we shipped your order in!
Oops! I ordered the wrong size. Can I exchange them?
Sure thing! Exchanges are allowed within 30 days of delivery as long as the items are in unworn condition with all labels still attached. Contact us through the form below to let us know what you need.
How much does shipping cost?
Shipping is always free for orders with a subtotal of $35 or more in the USA. For orders under $35, shipping is $5.95 in the US and $14.95 internationally (sorry, there is no free shipping internationally). For orders in the US with 1 item in the order, shipping is $2.95.
If you are international and shipping costs are high, we encourage you to try and Find a store with Pals near you as we are sold around the world!
When will my order ship?
Orders usually ship within 2 business days of purchase. Please keep in mind that the Pals Wearhouse is not open on weekends or holidays.
Where do you ship from?
The Pals Wearhouse in Philadelphia, PA.
How long does the free shipping option take to get to me after it’s mailed?
Our free shipping is with USPS First Class. Depending how far you are from Philadelphia, PA (our warehouse location) can take anywhere from 2-7 business days.
Do you ship internationally?
We do! We usually ship USPS first class (lighter packages) or Priority (heavier). However sometimes a package may go out via Fedex International Ground if shipping to Canada or Mexico.
Is my credit card information secure?
www.palssocks.com is powered by Shopify. All stores powered by Shopify are PCI compliant by default so we can keep your payment info safe.
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud. Learn more about Shopify’s PCI compliance standards here. We keep no card information on file.
I have a store and am interested in selling Pals!
Yay! We have a few options when it comes to wholesale purchases. Learn more and apply on our Sell Pals page.
Would you be interested in international distribution?
We currently work with select distributors in a few different geographic regions, and we’d love to be in yours too so we can spread our mission! Contact us through the form below.
I am a sales rep, would you be interested in having a rep?
If we don’t already have representation in your area, we would love to discuss! Please contact us through the form below to share some information about yourself and one of our team members will be in touch.
I would looooove to run a fundraiser with Pals!
Good choice, my friend! Our fundraisers require no money up front, and we’ll donate $5 for each pair you sell. Check out our FUNdraise with Pals page to learn more about the program and request a fundraiser with us!
I am a member of the press, can I have more information?
Awesome! Thanks so much for vibing on what we do here! You can download hi-res images of Pals here. Contact our publicist through the form below or reach out to us directly if you need any additional information.
At Pals, we’re committed to making our products, services, and experiences accessible to the widest possible audience, including people with disabilities.
We’re always striving to enhance the accessibility of palssocks.com.
If you are having difficulty accessing or using any web pages, please email us at email@example.com and we will make every effort to provide you with the same goods services available on website.
We also want to learn about any difficulty you may be having, or if you have any feedback to improve the accessibility of our website. When you email, it would assist our web team if you could specify the web page and provide any other relevant information to help us locate and understand the problem. We welcome your comments on how to improve our website’s accessibility.